What happens when somebody behaves badly.

What this page is

This site is built for talking to people you have not met. That is the point of it and it is also the risk of it, so this page says plainly what protection exists, who applies it, and where it stops.

ChatEasily is operated by Happy Life. Everything below is done by one person and by the software they wrote. There is no moderation team, no round-the-clock queue and no escalation path beyond the contact form — and it is better to know that before you need it than after.

Reporting something

You can report a message, a person or a whole room. Every report carries one of six reasons — spam, harassment, hate, sexual content, violence, or something else — and you can add a note explaining it.

A report goes into a queue only moderators can read, and what they see is bounded by what you reported: the text of the reported message and who wrote it, and nothing else about that person or that room. Reporting one message does not open a room's history to anybody.

There is no promised response time. Reports are read by a person, and that person is asleep some of the time. If something is urgent and involves real-world harm, contact your local authorities — this is a free chat site and it cannot be an emergency service.

What a moderator can do about it

Remove the message. The text is blanked and the removal is recorded. A moderator cannot edit a message on the way through — they can end what somebody said, they cannot turn it into something else. That limit is enforced by the database rather than by policy.

Take a room out of search. A room whose conversation is published to the web can be withdrawn from search results without being deleted or hidden from the people in it. It is the answer to a room that is not breaking a rule badly enough to remove but is not something this site wants to be found by.

Rooms can also be removed outright, as the terms say.

What the people in a room can do themselves

Most moderation here is not done by the operator. A room's admins hold the tools, because they know their room and somebody reading a queue does not.

They can time a member out for a while, remove them from the room, or ban them from coming back. A timeout and a ban are both reversible, and a removal is deliberately not a ban — somebody who was kicked can rejoin, which is what makes it a different thing.

They can also block words. A room chooses its own list, and a message containing one is refused rather than quietly hidden, so the person who wrote it knows. An edit cannot smuggle a blocked word in afterwards.

Blocking somebody, whoever they are

Blocking is yours and needs nobody's permission. It works in both directions: once you block an account, neither of you sees the other's messages, and neither can start a direct message with the other. Blocked accounts are listed in your profile settings and can be unblocked from there.

Blocking somebody does not remove them from a room. They stay in the roster, visible to everyone else, and the room carries on — you simply stop seeing each other.

Age

This service is not directed at children, and it is not built to obtain the verifiable parental consent that India's Digital Personal Data Protection Act 2023 requires before a child's personal data may be processed. That is stated in the privacy policy and it is restated here because it belongs on this page too.

There is no age verification. Nothing here checks how old anybody is, and this page will not claim otherwise. If you believe a child's data is held here, say so through the contact form and it will be removed.

What is not protected

Messages are not end-to-end encrypted. They are protected in transit and readable only by members of a room, but they exist in readable form on the server — which means the operator can read them and a legal order could compel it. If a conversation needs end-to-end encryption, this is the wrong tool for it.

A published room is a public web page. Anything said in a room whose transcript is published can be read by anybody and copied by search engines, which keep their own copies. Do not post anything in a published room that you would not put on a public page.

A room link is the access control. Anybody holding it can open the room, so a link forwarded onwards is somebody new in the conversation. Where that matters, use an invite rather than the share link.

Guests are anonymous, deliberately. A guest account holds a display name and nothing else — no email, no phone number, no contacts — and that is what lets somebody talk here without an account. It also means a banned person can come back under another name, and the only honest thing to say about that is that a room's admins can ban again.

Rules you agree to

The terms are the binding version, and two of them are worth repeating here. Do not attempt to reach rooms, messages or accounts you were not given access to. Do not attempt to get around a room's moderation — a removal, a timeout or a ban — by making a new identity.

Breaking either can end a room or an account without warning.

Getting hold of a person

The contact form reaches the person who builds and runs this. It is the same route for a safety problem, a bug and a feature request, because there is one person at the other end of all three.

If a report has gone unanswered, or a moderation decision was wrong, that is the address for it.

Getting in touch

Every request or complaint described above goes through the contact form. It reaches the same person either way, and it is the only channel published for this purpose.